General Terms and Conditions of Online Sale – SANCTAMUERTE
Art. 1 – Supplier and Website
These General Terms and Conditions of Online Sale (hereinafter, the “General Conditions”) govern the offer and sale of products bearing the SANCTAMUERTE trademark (hereinafter, the “Products”) through the website www.sanctamuerte.com (hereinafter, the “Website”), managed by FLY S.R.L., with registered office in Prato (PO), Via Neaionia 10-5, ZIP Code 59100, tax code, VAT number and registration number with the Pistoia-Prato Companies Register 02486470970, REA no. PO-600188, certified email (PEC): comunicazioni@pec.flysrl.it (hereinafter, the “Supplier”).
Art. 2 – Scope of Application and Acceptance of the Conditions
2.1. These General Conditions govern all transactions relating to the distance sale of SANCTAMUERTE Products carried out through the Website, both to consumers (B2C) and professionals/businesses (B2B), in Italy, the EU and non-EU countries.
2.2. By placing an order on the Website, the Buyer declares that they have read, understood and fully accepted these General Conditions, the notices available on the Website, and that they comply with all applicable legal provisions, including consumer protection legislation.
2.3. The provisions concerning “Consumers” apply exclusively to purchases made by natural persons acting for purposes unrelated to any entrepreneurial/professional activity pursuant to Art. 3 of the Italian Consumer Code (Legislative Decree 206/2005, as amended).
Art. 3 – Amendments to the General Conditions
3.1. The Supplier reserves the right to amend these General Conditions at any time.
3.2. Amendments shall become effective upon publication on the Website and shall apply exclusively to contracts concluded after such publication; orders already completed shall remain governed by the Conditions in force at the time the relevant contract was concluded.
Art. 4 – Products and Availability
4.1. The products offered for sale are those illustrated on the Website through descriptions and explanatory images.
4.2. Images are for illustrative purposes only and may not perfectly correspond to the actual characteristics of the product; in the event of discrepancies, the descriptions contained in the relevant product sheet shall prevail.
4.3. All products are subject to availability. In the event of total or partial unavailability after the order has been placed, the Supplier shall promptly inform the Buyer and issue a full or partial refund of any amounts already paid.
Art. 5 – Purchase Procedure and Conclusion of the Contract
5.1. The purchase order is submitted by the Customer through the procedures provided on the Website, following registration or access to the reserved area.
5.2. Receipt of the order by the Supplier shall be confirmed by email to the address provided by the Customer, containing a summary of the order, contract references, ordered products, prices, payment/shipping method selected, as well as a reference to these General Conditions.
5.3. The contract is concluded only upon the sending of the order confirmation by the Supplier. The Customer undertakes to keep a copy of the General Conditions in force on the date of the order.
Art. 6 – Prices and Invoicing
6.1. All prices displayed on the Website are expressed in Euro and, unless otherwise stated, include applicable VAT.
6.2. Shipping costs, to be borne by the Buyer, are indicated separately before the order is confirmed.
6.3. For B2B purchases or where expressly requested and upon entry of a valid VAT/tax code, an electronic invoice shall be issued and sent by email and/or through the electronic channels provided for by Italian law.
Art. 7 – Payment Methods
7.1. Payment may be made using the following methods:
- Credit cards through the Nexi network
- PayPal
- Advance bank transfer
- Cash on delivery (where enabled and according to the policies stated on the Website)
7.2. The payment method is selected at the time of completion of the purchase procedure. In the case of electronic payments, data are processed through secure networks; the Supplier does not retain or view such data.
7.3. In the event of anomalies, suspected fraud or payment issues, the Supplier reserves the right to cancel the order after notifying the Buyer.
Art. 8 – Shipping, Delivery and Costs
8.1. Shipping is carried out through couriers selected by the Supplier.
8.2. No average shipping times are guaranteed; however, the Supplier undertakes to process orders as quickly as possible and, in any case, within a maximum period of 30 days from the conclusion of the contract, unless otherwise communicated.
8.3. Shipping costs are detailed before order confirmation; any customs duties and charges for shipments outside the EU shall be borne exclusively by the recipient.
8.4. Products are delivered to the address provided by the Customer. The Buyer is required to check the integrity of the parcels and immediately report any anomalies to the Courier.
8.5. Collection at the company premises or in a physical store is not available.
Art. 9 – Right of Withdrawal (Consumers only – B2C)
9.1. The consumer Customer has the right to withdraw from the contract without penalty and without stating any reason within 14 days from delivery of the products, pursuant to Articles 52 et seq. of Legislative Decree 206/2005 (Italian Consumer Code).
9.2. To exercise the right of withdrawal, the Customer must send written notice (certified email/PEC or registered letter) to the Supplier within the above-mentioned period.
9.3. The goods must be returned intact, complete with all parts and in their original packaging; return shipping costs shall be borne by the Customer.
9.4. The Supplier shall refund the Customer for the amounts already paid, excluding the original shipping costs, within 14 days from receipt of the returned goods and subject to verification of their integrity.
9.5. In accordance with Art. 59 of the Italian Consumer Code, the right of withdrawal does not apply in the cases expressly provided by law (customized goods, perishable goods, etc.); however, for SANCTAMUERTE products such exclusion does not apply in the absence of customization.
Art. 10 – Legal Guarantee of Conformity and Defects
10.1. For consumer Customers, the legal guarantee of conformity under Articles 128 et seq. of Legislative Decree 206/2005 shall apply: the Supplier is liable for any lack of conformity appearing within 2 years from delivery and reported within 2 months from discovery.
10.2. The Customer shall be entitled, where the relevant conditions are met, to repair/replacement, or to an appropriate price reduction or termination of the contract.
10.3. For professional/business Customers (B2B), the warranty provided by Articles 1490 et seq. of the Italian Civil Code shall apply, with the express exclusion of the right of withdrawal.
Art. 11 – Limitation of Liability
11.1. The Supplier shall not be liable for any damage resulting from improper, irregular or non-compliant use of the products contrary to the provided instructions.
11.2. The Supplier shall not be held liable for delays, service interruptions or suspensions attributable to force majeure or third-party events (e.g. courier stoppages, customs delays, weather events).
Art. 12 – Complaints, Assistance and Communications
12.1. For information, assistance, exercise of the right of withdrawal or complaints, the Customer may contact:
- FLY S.R.L., Via Neaionia 10-5, 59100 Prato (PO), Italy
- Email: info@sanctamuerte.com
- Certified email (PEC): comunicazioni@pec.flysrl.it
Art. 13 – Privacy and Cookie Policy
13.1. The processing of the Customer’s personal data is carried out in compliance with Regulation (EU) 679/2016 (GDPR) and applicable Italian law.
13.2. The Privacy Notice and Cookie Policy are published and regularly updated on the Website under the sections “Privacy Policy” and “Cookie Policy”, which are hereby fully incorporated by reference.
Art. 14 – Applicable Law and Competent Court
14.1. This contract is governed by Italian law.
14.2. For disputes with consumer Customers, territorial jurisdiction shall mandatorily lie with the court of the Customer’s place of residence or domicile, without prejudice to the possibility of recourse to alternative dispute resolution platforms (ADR/ODR), where applicable.
14.3. For disputes with non-consumer Customers (B2B), exclusive jurisdiction shall lie with the Court of Prato.
Art. 15 – Language
15.1. These General Conditions are drafted in both Italian and English; in the event of any discrepancy, the Italian version shall prevail over the English version.
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Last updated: 04/03/2026
Commercial owner: FLY S.R.L. – SANCTAMUERTE®